When workflow bottlenecks develop in business operations, they create a cascade of problems: missed deadlines, overworked employees, and dissatisfied customers. A sales team struggling with manual data entry or a finance department buried in paper invoices – these bottlenecks drain productivity and impact revenue. While many businesses accept these inefficiencies as inevitable, strategic automation can […]
5 AI and Automation Trends Businesses Must Watch in 2025
Mid-sized manufacturing plants lose an average of $50,000 per hour during unplanned downtime. Financial institutions process thousands of transactions daily, each carrying potential fraud risks. Construction projects regularly exceed budgets by 20% due to poor risk assessment. These challenges hurt the bottom line but are seen as the costs of being in business. AI and […]
Why Financial Firms Struggle with Data Quality and How Automation Brings Consistency
A busy analyst at a financial firm starts her day by preparing reports that are crucial to investment decisions. She pulls data from multiple sources—well-known databases and smaller niche ones. Each dataset has its quirks: differing formats, update frequencies, and inconsistent definitions. After hours of sifting, standardising, and cleaning, she ends up with data that […]
Why Outsource Your Next Software Development?
Software development is a strategic necessity but has changed dramatically. With no-code applications and AI-assisted coding, software development is now much more about delivering innovation, keeping ahead of competitors, and making decisions that shape the future of your business. If your competitors are rolling out new features faster, or if your in-house team is overwhelmed […]
What are AI Agents? Types, benefits, and how to implement them for your business.
Businesses are increasingly turning to artificial intelligence (AI) to stay competitive. According to Gartner, 86% of CEOs and Senior Business Executives said they would use AI to help maintain or grow their company’s revenue. This ends the debate about the effectiveness of artificial intelligence for business. AI is almost as necessary as the internet for […]
Optimising Customer Experience with Generative AI: Real-World Applications and Benefits
86% of buyers are willing to pay more for a great customer experience Customer experience is the cornerstone of business success, but what makes it successful is changing. In today’s digital landscape, the winning strategy is to shorten the chain between customer interaction and product development. There is a single tool that is emerging rapidly […]
Understanding Ethical Use of AI for Businesses
Big tech companies are spending more and more on AI. Amazon stunned investors this month revealing that profits will take a back seat to heavy spending. At MSBC Group, we are committed to helping small and medium sized businesses benefit from the huge sums being invested in new technology. Artificial Intelligence (AI) is no longer […]
How secure is GenAI for businesses?
Generative AI (GenAI) is rapidly transforming the business landscape. It offers unprecedented capabilities in content creation, customer service, data analysis, and other business areas. However, as businesses rush to adopt this groundbreaking technology, a crucial question arises: How secure is GenAI for businesses? Imagine a world where AI can not only enhance productivity but also […]
A comprehensive guide for businesses to implement GenAI
Generative AI (GenAI) is revolutionising businesses’ operations, offering innovative solutions that enhance efficiency, creativity and customer satisfaction. Imagine having a tool that can create high-quality content, design products, assist in customer service, and even write code—all tailored to your specific needs. PwC, in its recent article, predicted that the right AI choices would provide companies […]
What is Generative AI or GenAI?
The technology landscape is more interesting than ever. Only a few innovations in history have generated as much excitement and potential as Generative AI (GenAI). Imagine a world where machines can create new content—whether it’s a captivating piece of music, a stunning visual artwork, or even complex software code—based on patterns and data they’ve learned. […]