Privacy Policy

MSBC Group are committed to complying with data protection laws, and the accountability and transparency principle of GDPR, and that we must demonstrate compliance.

We understand that we have a responsibility to protect and respect your privacy, and look after your personal data. As part of our normal business operation, we collect and hold certain personal data from our clients, suppliers, contractors and other individuals for a variety of business purposes.

What personal data we collect

Information you give us

We receive information from you when you use our website, if you contact us by phone, email, and live-chat or in respect of any of our products, support and services and the data you provide us with for fulfilment of contractual obligations. Data maybe also gathered when enquiries are submitted though our website, CV you upload on our job portal or other general correspondence we may have with you.

The personal data that we may collect from you includes your name, address, email address, phone numbers. We also retain records of your enquiries and correspondence, in the event you contact us.

Information we collect about you

Your personal data may be automatically collected when you use our services / website, time zone setting, including but not limited to, your Internet Protocol (IP) address, hardware-specific information, server logs, and device event information. We may also keep details of your visits to our website.

How we use your information

  • To respond to any enquiry you have made through our sites, or via phone, e-mail or otherwise
  • To comply with our legal obligations of a data controller and as a regulated business

We use information about you in the following ways

  • Where you are our existing client, for business operational requirements; for administration, support and the provision of services
  • To notify you about changes to our service
  • To help us identify you for services subscribed
  • To provide customer support including responding to your requests if you contact us with a query
  • To carry out marketing and statistical analysis
  • To review job applications
  • To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes

Retention period of your personal data

The period for which we will retain your data is dependent upon any statutory retention periods we are required to adhere to as a regulated organisation. After the expiration of that period, personal data shall be securely deleted, as long as it is no longer required for the fulfilment of any contract, initiation of a contract or in relation to other legal proceedings.

Information we disclose about you

We may share your personal information with any relevant member of MSBC group, which means our holding company and its subsidiaries. Any such sharing will be made in full compliance with the Regulation.

We may share your information with selected third parties. Where this is necessary, we are required to comply with all aspects of the Regulation. The following are the types of organisation we may share some of your personal information with:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. We may disclose your personal information to third parties
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of us, our group companies, customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

Third parties

For the avoidance of doubt, we do not sell your personal data to third parties for marketing or advertising purposes.

Our carefully selected partners and service providers may process personal information about you on our behalf as described below: Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information

We may also gather basic information about you, including name and contact details, from our third party partners.

Your rights

Our Privacy Policy shall be made clear to you at the point of collection of your personal data.

Where you have previously provided consent for our processing of your data, you have the right to remove that consent, and for us to stop processing your data specific to that consent.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the option to opt out.

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process of your service.

Where information we hold is not accurate or is incomplete, you have the right to request we correct such information and we will do so without undue delay.

You have the right to object to our use of your personal data, or ask us to delete or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. When exercising your rights, we will always inform you of any lawful reason that may require us to continue processing your data, but please do inform us if you think we are retaining or using your data incorrectly.

Updating your data

In order to maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number and e-mail address are kept up to date at all times, we request you to provide these if any changes.

Accessing your data

You have the right to know what personal information we hold about you and have the right to receive any personal data we hold about you in a commonly used and machine-readable format.

Use of cookies

A “cookie” is a small text file that is written to your hard drive sent from the server to your computer. Cookies allow you, the user, to have a better experience as you use the website as it records your progress.

If you wish to turn off cookies, you may do so at any time in your web browsers preference options.

Links to other sites

Our websites may provide links to third party sites. If you follow a link to any of these, please note that these websites have their own privacy policies. We request you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and that we do not accept any responsibility or liability for these policies.

Where we store your personal data

We follow accepted ISO 27001 standards to store and protect the personal data we collect, including the use of encryption if appropriate.

All information you provide to us is stored on secured servers and all your personal information will be afforded a high level of protection.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. It may also be processed by staff operating outside the EEA who work for us. Such staff may be engaged in, among other things for the fulfilment of the provision of support services.

Although we do our best, the transmission of information via the internet is not completely secure hence we cannot guarantee the security of your data transmitted. Once we have received your information, we will use strict procedures and security measures to prevent unauthorised access. By providing your data to us, you agree to this transfer and storage.

Liability & data breaches

We agree to take reasonable measures to protect your data in accordance with applicable laws. In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Changes to our privacy policy

This Privacy Policy is effective from 25th May 2018.

Any changes made to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check frequently to see any updates or changes.

By visiting our website you are consenting to the practices described in this policy.

Contact us

Please e-mail us at any questions or comments you have about our Privacy Policy.


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