How Agentic Automation Is Changing Control, Cost and Risk in Small Businesses For most of the last twenty years, small businesses have been consumers of automation rather than owners of it. Software arrived as a service, sold per user or per transaction, and wrapped in promises of efficiency. If the workflow fitted the business, it […]
Every leadership team is asking the same question today – “How do we scale without adding more people?” Most businesses have already tried traditional automation. Some succeeded. Many hit ceilings. Processes kept changing. Systems didn’t talk to each other. Teams still chased follow-ups, answered the same questions, and moved the same data across tools. This […]
“If a task repeats every day, an agent should do it. People should decide what’s next.” Teams start using AI with the expectation of freeing up their time from repetitive work. However, they still feel the pressure of long handoffs, missed SLAs and tools that don’t talk to each other. AI agents fix this by […]
