Revolutionising Logistics with a mobile first digital initiative
Our client has an extensive history offering Relocations and Logistics Services. The Group is an industry leader with an international footprint and a diverse workforce of many nationalities and languages. Its international reach means it operates in many countries and multiple currencies.
Challenges
The client had a lot of paperwork, duplicate entries into management systems and many manual workflows.
Hurdles in transferring information between branches in different countries added to the challenge. Tackling global vendor management on paper was a daily struggle.
Solutions
The client engaged MSBC to design and develop a mobile-first digital transformation, to streamline relocation packing and warehousing processes. Our Business Analysts, Solution Architects and Consulting team worked closely with the client to craft a solution that integrated into the company’s infrastructure and ecosystem. This was initially an MVP and then rolled out as a fully-fledged centralised system for over 50 countries, developed by our mobile & web development experts.
The system leverages iOS mobile devices and barcode scanners to capture detailed inventories, complete compliance processes and reduce the use of physical paper, resulting in an efficient packing experience. Today, we continue to improve and support the platform with constant updates and adding new features, integrations and enhancing security updates.
Features at a Glance
Digital Inventory Capture
Using photos and barcodes for accurate and detailed inventories.
Real-time Audit Trail
Providing an increased audit and compliance trail for the parent company.
Remote Accessibility
Allowing for immediate upload of inventory data to internal systems.
Scanning Functionality
Recording each stage of the shipment, reducing the risk of lost items in transit.
Customer Sign-off
Enabling customers to digitally sign-off the inventory.
Outcome
The digital transformation met expectations, has yielded significant benefits and set a new standard for efficiency and transparency in the organisation.
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Greater Efficiency: Crews have integrated the technology into their processes, improving productivity by eliminating unnecessary paperwork.
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Inventory Accuracy: The risk of human error in manual record-keeping has been minimised, enhancing the overall accuracy of inventory management.
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Environmentally Friendly: The transition to digital has eliminated the need for printing multiple sets of documents, contributing to more sustainable and eco-friendly operations.
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Enhanced Customer Experience: Customers now have the assurance that their belongings are meticulously recorded and scanned at every stage of the journey, providing unprecedented peace of mind.
The success of the solution is evident in the reduction of shortfalls, and positive feedback from crew members, office teams and customers. The client is delighted with the outcome and remains committed to continuous improvement and development of the platform, which is rolled out to all Service Partners.