Owners of small and medium businesses have already felt it: AI demos look magical, but value never quite lands. We’ve been there too. Here’s the blunt truth and a path out of the ProofofConcept graveyard. The POC Trap: Lots of Demos, Little Delivery We all love a quick win. Spin up a chatbot, wire up […]
The paradox in a nutshell Ask an HR director and a college dean about ChatGPT and you’ll get opposite verdicts. One tool, two diametrically opposed outcomes. The explanation is that LLMs amplify whatever incentive system they enter. Both education and business measure output, in terms of volume and quality of work. Students have a higher […]
Build trust, curb hallucinations and promote your LLM apps with a rigorous, repeatable evaluation playbook What Is an Eval, Really? In traditional software, user stories capture the intent of a feature. For example “As a student … I want … so that …” and engineers translate that prose into code and tests. With large language […]
AI and Automation Poses a New Challenge in Business Process Outsourcing Business leaders are pursuing AI and automation with a mixture of excitement at the opportunity unfolding and fear of being left behind. Given the high stakes and level of expertise required, AI outsourcing is in high demand. Yet the business practices by which companies […]
Is your organisation bleeding money because of a misfiring AI implementation strategy? Are you losing clients to competitors with better answers to questions about AI adoption? You’re not alone. Every day, we see businesses paralysed by the build-or-buy dilemma. This choice reaches beyond technology to determine your organisation’s competitive advantage. The stakes are enormous. According […]
80% of mid-sized businesses investing in AI see operational cost reductions within their first year of implementation. And it’s cheaper than you think. Let that sink in. Still assuming AI is only for global enterprises with massive IT departments? Think again. AI has crossed the threshold from competitive advantage to business necessity for companies of […]
The Buying Experience What type of product do you sell? It is easy to get this wrong. For example, you might assume your product is a daily essential, when in fact it is a complement to existing customer workflows. The answer to the question matters when considering what you should automate and the risks technology […]
Here’s a shocking number – 76% of scaling businesses hit a growth ceiling within their first five years. The reason? Their operations simply can’t keep up. You’re probably familiar with the struggles. Your team drowns in repetitive tasks. Costs keep climbing. Every new customer adds more complexity to your operations. And finding skilled people? That’s […]
From Financial to Public Services there are limits to what AI can and will ever be able to do Shiny and New Imagine walking into your dream home. The rooms are light and spacious, the finishings to your taste and you hurry to make an offer. Once you move in, however, you discover that the […]
Dreams and Reality The classic movie 2001: A Space Odyssey predicted colonisation of space, alien artifacts and a self-aware computer by the dawn of the 21st century. Even experts such as the story’s creator, Arthur C. Clarke, may see the direction of travel but not the speed. Film entertainment is one thing, but are blogs, […]
