Is your organisation bleeding money because of a misfiring AI implementation strategy? Are you losing clients to competitors with better answers to questions about AI adoption? You’re not alone. Every day, we see businesses paralysed by the build-or-buy dilemma. This choice reaches beyond technology to determine your organisation’s competitive advantage. The stakes are enormous. According […]
Why Mid-Sized Companies Can’t Afford to Ignore AI in 2025
80% of mid-sized businesses investing in AI see operational cost reductions within their first year of implementation. And it’s cheaper than you think. Let that sink in. Still assuming AI is only for global enterprises with massive IT departments? Think again. AI has crossed the threshold from competitive advantage to business necessity for companies of […]
How AI can improve the sales process and boost digital sales
The Buying Experience What type of product do you sell? It is easy to get this wrong. For example, you might assume your product is a daily essential, when in fact it is a complement to existing customer workflows. The answer to the question matters when considering what you should automate and the risks technology […]
The New Playbook for Scaling Business Operations with AI & Automation
Here’s a shocking number – 76% of scaling businesses hit a growth ceiling within their first five years. The reason? Their operations simply can’t keep up. You’re probably familiar with the struggles. Your team drowns in repetitive tasks. Costs keep climbing. Every new customer adds more complexity to your operations. And finding skilled people? That’s […]
What AI Can and Cannot Do
From Financial to Public Services there are limits to what AI can and will ever be able to do Shiny and New Imagine walking into your dream home. The rooms are light and spacious, the finishings to your taste and you hurry to make an offer. Once you move in, however, you discover that the […]
How Businesses Actually Use AI
Dreams and Reality The classic movie 2001: A Space Odyssey predicted colonisation of space, alien artifacts and a self-aware computer by the dawn of the 21st century. Even experts such as the story’s creator, Arthur C. Clarke, may see the direction of travel but not the speed. Film entertainment is one thing, but are blogs, […]
How to decide what to use AI to do
If your business has written processes then they can be automated. Humans Are Easily Impressed Today’s AI is human intelligence on an artificial substrate and real artificial intelligence will be different. So says Danny Hillis, who pioneered parallel computers at a time when science said they were impossible. Today they are the engine of cloud […]
How to get the best out of LLMs
Effective prompting for free and early stage LLM models N.B. this article does not apply to best practice for using reasoning models such as OpenAI o1 and o3, which have step-by-step logic built into them. OpenAI, the developer of ChatGPT, has the goal of quadrupling users to over 1 billion in 2025. To do this […]
Top 10 Tech Innovations to Watch in 2025
Imagine walking into your home and it automatically adjusts the lighting, temperature and music to match your mood. Your AI assistant reviews your day while a robot chef prepares your favourite meal. This could all be possible in 2025! The future is racing towards us faster than ever. Every month brings groundbreaking discoveries that transform […]
How technology (and MSBC Group) can drive your business success in 2025
What will separate thriving businesses from those that struggle to survive in 2025? The answer lies in how effectively businesses use technology to solve real business problems or automate business processes. According to McKinsey’s latest digital transformation survey, companies that strategically implement technology solutions see 2.3 times higher revenue growth than their competitors. This stark […]